Principal AI Platform Engineer - ServiceNow

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.   Job Description This is a rare chance to lead the technical direction of one of the fastest-growing, most strategic businesses at ServiceNow. CRM & Industry Workflows is where the company is investing to win, and agentic AI is at the center of that bet — reshaping how customers run sales automation, CPQ, customer service, and field service. As Principal Forward Deployed Engineer, you are the lead architect for the FDE group within CRM & Industry Engineering: the person who turns that ambition into working solutions in front of real customers. This is a customer-facing engineering role. You work directly with ServiceNow customers to analyze their business and AI use cases, design agentic solutions on the ServiceNow platform, and deploy them into production. As the most senior technical member of t