Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team: The Security and Risk Engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, world-class AI-powered security solutions to reduce risk and protect the company and our customers. We value AI first solutions, clean architecture, intuitive user experiences, and a culture of continuous improvement. Security is a key strategic growth area for ServiceNow, and every engineer here plays a key role in driving innovation and shaping the quality and reliability of our security and risk products. What you get to do in this role Define the technical vision and architecture for AI-native security solutions , leveraging frontier models, agentic AI, reasoning, retrieval, knowledge syst
Sep 04, 2026
Full time
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team: The Security and Risk Engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, world-class AI-powered security solutions to reduce risk and protect the company and our customers. We value AI first solutions, clean architecture, intuitive user experiences, and a culture of continuous improvement. Security is a key strategic growth area for ServiceNow, and every engineer here plays a key role in driving innovation and shaping the quality and reliability of our security and risk products. What you get to do in this role Define the technical vision and architecture for AI-native security solutions , leveraging frontier models, agentic AI, reasoning, retrieval, knowledge syst
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team: The Security and Risk Engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, world-class AI-powered security solutions to reduce risk and protect the company and our customers. We value AI first solutions, clean architecture, intuitive user experiences, and a culture of continuous improvement. Security is a key strategic growth area for ServiceNow, and every engineer here plays a key role in driving innovation and shaping the quality and reliability of our security and risk products. What you get to do in this role Define the technical vision and architecture for AI-native security solutions , leveraging frontier models, agentic AI, reasoning, retrieval, knowledge syst
Sep 04, 2026
Full time
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Team: The Security and Risk Engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, world-class AI-powered security solutions to reduce risk and protect the company and our customers. We value AI first solutions, clean architecture, intuitive user experiences, and a culture of continuous improvement. Security is a key strategic growth area for ServiceNow, and every engineer here plays a key role in driving innovation and shaping the quality and reliability of our security and risk products. What you get to do in this role Define the technical vision and architecture for AI-native security solutions , leveraging frontier models, agentic AI, reasoning, retrieval, knowledge syst
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description This is a rare chance to lead the technical direction of one of the fastest-growing, most strategic businesses at ServiceNow. CRM & Industry Workflows is where the company is investing to win, and agentic AI is at the center of that bet — reshaping how customers run sales automation, CPQ, customer service, and field service. As Principal Forward Deployed Engineer, you are the lead architect for the FDE group within CRM & Industry Engineering: the person who turns that ambition into working solutions in front of real customers. This is a customer-facing engineering role. You work directly with ServiceNow customers to analyze their business and AI use cases, design agentic solutions on the ServiceNow platform, and deploy them into production. As the most senior technical member of t
Sep 03, 2026
Full time
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description This is a rare chance to lead the technical direction of one of the fastest-growing, most strategic businesses at ServiceNow. CRM & Industry Workflows is where the company is investing to win, and agentic AI is at the center of that bet — reshaping how customers run sales automation, CPQ, customer service, and field service. As Principal Forward Deployed Engineer, you are the lead architect for the FDE group within CRM & Industry Engineering: the person who turns that ambition into working solutions in front of real customers. This is a customer-facing engineering role. You work directly with ServiceNow customers to analyze their business and AI use cases, design agentic solutions on the ServiceNow platform, and deploy them into production. As the most senior technical member of t
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description This is a rare chance to lead the technical direction of one of the fastest-growing, most strategic businesses at ServiceNow. CRM & Industry Workflows is where the company is investing to win, and agentic AI is at the center of that bet — reshaping how customers run sales automation, CPQ, customer service, and field service. As Principal Forward Deployed Engineer, you are the lead architect for the FDE group within CRM & Industry Engineering: the person who turns that ambition into working solutions in front of real customers. This is a customer-facing engineering role. You work directly with ServiceNow customers to analyze their business and AI use cases, design agentic solutions on the ServiceNow platform, and deploy them into production. As the most senior technical member of t
Sep 03, 2026
Full time
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description This is a rare chance to lead the technical direction of one of the fastest-growing, most strategic businesses at ServiceNow. CRM & Industry Workflows is where the company is investing to win, and agentic AI is at the center of that bet — reshaping how customers run sales automation, CPQ, customer service, and field service. As Principal Forward Deployed Engineer, you are the lead architect for the FDE group within CRM & Industry Engineering: the person who turns that ambition into working solutions in front of real customers. This is a customer-facing engineering role. You work directly with ServiceNow customers to analyze their business and AI use cases, design agentic solutions on the ServiceNow platform, and deploy them into production. As the most senior technical member of t
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Team Overview We build the AI layer of our CPQ platform — a set of Python services that let users configure, quote, and manage transactions through natural language instead of forms. This isn't a thin LLM wrapper. We're running multiple production agent architectures concurrently (ReAct-style tool-calling agents, hand-rolled LangGraph state machines, and the Harness — our from-scratch, industry-leading agent execution runtime). Our systems are backed by a first-party MCP surface into admin/product/rules/transaction systems and interoperate with other AI agents over the A2A protocol. Below that sits a conventional Java/Spring Boot microservices fleet and a React/TypeScript + Lit frontend that the agents ultimately drive. Role Overview We're looking for someone who already operates at
Sep 01, 2026
Full time
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Team Overview We build the AI layer of our CPQ platform — a set of Python services that let users configure, quote, and manage transactions through natural language instead of forms. This isn't a thin LLM wrapper. We're running multiple production agent architectures concurrently (ReAct-style tool-calling agents, hand-rolled LangGraph state machines, and the Harness — our from-scratch, industry-leading agent execution runtime). Our systems are backed by a first-party MCP surface into admin/product/rules/transaction systems and interoperate with other AI agents over the A2A protocol. Below that sits a conventional Java/Spring Boot microservices fleet and a React/TypeScript + Lit frontend that the agents ultimately drive. Role Overview We're looking for someone who already operates at
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Team Overview We build the AI layer of our CPQ platform — a set of Python services that let users configure, quote, and manage transactions through natural language instead of forms. This isn't a thin LLM wrapper. We're running multiple production agent architectures concurrently (ReAct-style tool-calling agents, hand-rolled LangGraph state machines, and the Harness — our from-scratch, industry-leading agent execution runtime). Our systems are backed by a first-party MCP surface into admin/product/rules/transaction systems and interoperate with other AI agents over the A2A protocol. Below that sits a conventional Java/Spring Boot microservices fleet and a React/TypeScript + Lit frontend that the agents ultimately drive. Role Overview We're looking for someone who already operates at
Sep 01, 2026
Full time
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Team Overview We build the AI layer of our CPQ platform — a set of Python services that let users configure, quote, and manage transactions through natural language instead of forms. This isn't a thin LLM wrapper. We're running multiple production agent architectures concurrently (ReAct-style tool-calling agents, hand-rolled LangGraph state machines, and the Harness — our from-scratch, industry-leading agent execution runtime). Our systems are backed by a first-party MCP surface into admin/product/rules/transaction systems and interoperate with other AI agents over the A2A protocol. Below that sits a conventional Java/Spring Boot microservices fleet and a React/TypeScript + Lit frontend that the agents ultimately drive. Role Overview We're looking for someone who already operates at
